Duration: 1 full day

Delivery Method: Virtual, Face to Face

Who is this course for?: Those new to Social Housing, Local Authority Officers and other Housing Professionals wishing to increase their profressional knowledge

Course Content:

This course will provide an overview of social housing enabling those who attend to familiarise themselves with the key purpose of social housing and its typical operations. We will look at the history of housing, current practices, and how it differs from other sectors. We will consider the main tenancy types provided by social housing providers and how this compares to the wider market. We will consider the importance of customer service and tenancy engagement and how these fit in with the Regulator of Social Housing standards. We will also explore some of the challenges faced by the sector and how these can be overcome.

Learning Outcomes:

Understand the purpose and functions of social housing today – how does it compare to other tenure types

•  Learn the history of how and why we have social housing and how this has changed and developed over time

•  Provide an overview of the funding of social housing

•  Consider the rights and responsibility of both tenants and landlords in the sector

•  Consider the relationships with internal and external partners that social housing organisation need to thrive

•  Consider common housing management functions such as asset management and tenancy sustainment

•  Common occupancy agreements – including secure, assured, assured shorthold tenancies

•  Tenants’ statutory and common law rights, including rights to assign, exchange and succeed to a tenancy

•  The importance of customer satisfaction, tenancy engagement and how this fits in with the Regulator of Social Housing requirements

Certification: Attendance and knowledge check

Pricing: Closed Cohorts only: Enquire for details

Next Course Dates:

Now taking bookings for closed cohorts throughout 2026, Click Here to register your interest.

Find more DASH Training Courses here: Click here

Terms & Conditions: Click here

Disclaimer: We always aim to ensure that all content is as accurate and valid as we can make it. However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation. The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here