Duration: 1 full day

Delivery Method: Virtual, Face to Face

This course will provide an overview of social housing enabling those who attend to familiarise themselves with the key purpose of social housing and its typical operations. We will look at the history of housing, current practices, and how it differs from other sectors. We will consider the main tenancy types provided by social housing providers and how this compares to the wider market. We will consider the importance of customer service and tenancy engagement and how these fit in with the Regulator of Social Housing standards. We will also explore some of the challenges faced by the sector and how these can be overcome.

Duration: 2.5 hours

Delivery Method: Virtual, Face to Face

As social housing providers, many of our customers are vulnerable with support needs and housing professionals need the skills and behaviours to be able to respond appropriately. But in a fast-paced environment, with often stretched resources, staff can sometimes face the blurred line of where their remit should start and end. In this session, we will consider the importance of recognising and maintaining professional boundaries

Duration: 2 hours

Delivery Method: Virtual, Face to Face

A lack of professional curiosity is a common theme among serious case reviews, especially those involving children and vulnerable adults. In this session we will explore the barriers to professional curiosity and how we need to challenge these barriers and assumptions. We will then explore what it means to be professionally curious –at risk individuals rarely just ‘open up’ and communicate their problems – so we as professionals must be curious, observant and employ strong listening skills. This session uses action learning sets and scenarios, giving learners the opportunity to reflect on own practice.