Mediation and Negotiation Skills in the Housing Sector

Duration: Full Day

Delivery Method: Virtual, Face to Face

Who is this course for?: Local Authority Officers, Social Housing Providers, Landlords and Other Housing Professionals

Course Content:

Conflict in the workplace can arise in many ways; from interpersonal conflict between staff, to managing client expectations. Being able to identify an escalating situation and then negotiate a resolution is an essential skill for housing professionals. This session will explore different techniques in mediating conflict in the housing sector

Learning Outcomes:

  • Understand the terms mediation, negotiation and conflict management and how they apply in frontline housing

  •  Understand the importance of core values when dealing with conflict

  •  Explore communication strategies that can be used to diffuse a situation:

  1. The power of listening skills

  2.  The calibrated questions – how to say No without saying No.

  3.  Recognise communication mishaps

  4.  Tone says it all

  • Explore our own triggers and understand when someone else has been triggered and how these impact on negotiations

  •  Understand the human need to reciprocate and how this can impact mediations

  •  Understand the 7 steps of negotiation;

  1. Mindset

  2.  Communication

  3.  Connection

  4.  The ‘F’ Bomb

  5.  Anchors

  6.  Understand it’s a Team Sport – the importance of consensus

  7.  Gain commitment

  • Compare these 7 steps to the Harvard 7 elements of negotiation

  •  Apply these strategies to real conflict situations

  •  How to understand and manage Anger – smoke and mirrors for other emotions

  •  How to overcome and challenge fixed beliefs in ourselves and in others

Certification: Attendance and knowledge check

Pricing: Enquire for details - Closed Cohorts Only

Next Course Dates:

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Mediation and Negotiation Skills in the Housing Sector

Training